Privacy Policy

1. Introduction

Hilton Head For Less LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hiltonhead4less.com, use our services, or interact with us.

Contact: 33 Office Park Rd, Suite 218, Hilton Head Island, SC 29928 | (854) 300-2335 | info@hiltonhead4less.com

2. Information We Collect

2.1 Personal Information You Provide

• Registration Data: Name, email, phone number, zip code, marital status, partner name
• Qualification Data: Travel timing, party size, household income range, residency information, timeshare ownership status
• Tour Scheduling: Preferred tour dates and times
• Trip Planner: Saved activities, vacation dates, email for reminders
• Contact Form: Name, email, phone, message content
• Payment Data: Processed securely via Stripe; we do not store credit card numbers

2.2 Automatically Collected Information

• IP address, browser type, operating system
• Pages visited, time spent, referring URLs
• Device identifiers, cookies, and similar technologies

3. How We Use Your Information

• Process and manage your VIP tour registrations
• Send booking confirmations, tour reminders, and follow-ups
• Qualify leads for appropriate gift packages
• Provide customer support via chat (Sarah AI), phone, and email
• Send promotional offers and newsletters (with your consent)
• Improve our website, services, and user experience
• Comply with legal obligations and prevent fraud

4. SMS/Text Message Policy

By providing express written consent via our registration forms, you agree to receive SMS/text messages from Hilton Head For Less LLC. This includes:

• Transactional Messages: Tour confirmations, reminders (24-hour and 2-hour before tour), booking updates
• Promotional Messages: Special offers, activity deals, VIP program information (only with separate marketing consent)

4.1 Your SMS Rights

• Opt-Out: Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message to immediately opt out
• Help: Reply HELP to any message for assistance
• Frequency: Message frequency varies based on your interactions
• Costs: Standard message and data rates may apply
• Consent is not required as a condition of purchasing any goods or services

4.2 SMS Consent Logging

We maintain a complete audit log of all SMS opt-in and opt-out actions, including timestamps, consent method, and the exact consent language presented. This log is available for compliance review.

5. Email Policy

We comply with the CAN-SPAM Act of 2003 and all applicable email regulations.

• All emails include our physical address and clear identification
• Every email contains a one-click unsubscribe mechanism
• Unsubscribe requests are honored within 10 business days
• We maintain an email suppression list for unsubscribed, bounced, and complaint addresses
• We include List-Unsubscribe headers in all marketing communications
• Spam complaints result in immediate automatic removal from all email lists

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.

• Essential Cookies: Required for site functionality (session management, security)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics, when configured)
• Marketing Cookies: Used for advertising effectiveness measurement (Facebook Pixel, when configured)

7. Data Sharing

We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share other (non-SMS-consent) data with:

• Service Providers: Stripe (payments), Resend (emails), Twilio (SMS), FareHarbor (booking)
• Tour Partners: Activity providers for booking fulfillment
• Legal Requirements: When required by law, court order, or governmental regulation

8. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure password hashing (bcrypt), JWT token authentication, and access controls.

9. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. Registration data is kept for 3 years after your last interaction. You may request deletion of your data at any time by contacting us.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@hiltonhead4less.com or (854) 300-2335.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

13. Contact Us

For questions about this Privacy Policy or our data practices:

Hilton Head For Less LLC
33 Office Park Rd, Suite 218
Hilton Head Island, SC 29928
Phone: (854) 300-2335
Email: info@hiltonhead4less.com